The ISO 9001:2015 certification is maintained at Cargolution
February 11 2021
At Cargolution, the satisfaction of our customers is our top priority. We strongly believe in the merits of certifications and accreditation as a testimony of our operational excellence and our commitment to the highest standards of our industry.
Accredited to the ISO 9001 quality management system certification since 2010, our Montreal office had to undergo an assessment this week in order to validate the quality and standardization of all of our internal processes, which are reflected in our customer satisfaction and the quality of our service.
Therefore, we are extremely happy to announce the success of our audit and the maintaining of our ISO 9001:2015 certification! Once again, Cargolution stands out thanks to the rigor of its teams of experts in applying procedures that guarantee the quality and standardization of our corporate practices!
What is the ISO 9001:2015 certification exactly?
As an international freight forwarder, this certification is an undeniable competitive advantage as it confirms our compliance with internationally recognized and shared practices. By transacting internationally and considering the divergence of standards from one country to another, it is difficult to assess the relevance and the accuracy of our practices and service offers without clear benchmarks defined by an external and objective entity. Adhering to an ISO certification recognized worldwide allows for the establishment of a model guided by regulations and tools designed specifically for the globalization of markets, to speak the same language and thus facilitate international trade.
The ISO 9000 series standards put the customer at the center of an organization. The process recommends a new management method to achieve the satisfaction of all interested and involved parties. Thus, through sporadic evaluations, we can compare ourselves with established standards and reposition ourselves if needed, whether in terms of customer service, collaboration with our partners and suppliers, human resources, or risk management.
The Impact on Our Human Resources
The purpose of the certification is to continuously improve our operations and our know-how while conforming to current international quality standards. By orienting our organizational strategy according to customer expectations, we can lighten the workload of our teams with effective and proven working methods, which help to offer them better work conditions on a daily basis. It is well known that the satisfaction of a job well done contributes to the happiness of everyone and as the old saying goes, to do so it is better to work intelligently than to run out of steam with effort!
Risk Management, a Determining Factor
ISO certification has evolved a lot since its creation. Now risk management is increasingly considered in the equation for obtaining this accreditation. Our company operates in an industry where the slightest change can quickly become a risk. We know that dealing with contingencies is part of the reality of a freight forwarder. Dealing with hazards in a coordinated manner to minimize their impact is second nature to us, a reality at the very core of our ongoing operations. Fortunately, at Cargolution anticipating the unforeseeable is not only our mission, but our duty to our customers. The importance of this determining factor of the certification proves not only that we are proactive in finding efficient solutions, but also that we are equipped to face any eventuality, whatever the nature of the events to overcome!
If you are looking for reliable transport and logistics solutions to ensure the delivery of your supply chain abroad, look no further! Rely on the excellence of Cargolution, a company for which quality and expertise have been synonymous with our customer satisfaction since 1997, no matter your shipping destination!